These are narrow on purpose. Every product page tells you the counts are approximate and the goods are untested, so it would be dishonest to promise something wider here.
A load that never arrives.
A load that is not the one you ordered.
Damage that occurred in transit, noted on the delivery receipt at the time of delivery and photographed.
Transit damage
Report within 48 hours of delivery, with photographs and the note you made on the delivery receipt.
Wrong or missing load
Report within 30 days of the delivery date.
Our response
Within 3 business days.
Resolution
Replacement load, account credit or refund of the load price.
Piece count differing from the approximate figure shown on the listing.
Condition, function or completeness of individual items in the load.
Resale value, sell-through or profitability.
Change of mind after a load has shipped.
We do not accept returns on a load because it did not sell, because the mix was not what you hoped for, or because individual items in it do not work. Those outcomes are disclosed on every listing before you order.